Patient satisfaction with clinical nurse specialists’ practice
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Patient satisfaction with clinical nurse specialists’ practice

Joanne Baker Quality assurance information officer, Quality Assurance Reference Centre, University of Birmingham, Birmingham
Olive Kearins Acting regional director of breast screening quality assurance, Quality Assurance Reference Centre, University of Birmingham, Birmingham
Emma O’Sullivan Quality assurance information and development manager, Quality Assurance Reference Centre, University of Birmingham, Birmingham
Margaret Casey Clinical nurse specialist, New Cross Hospital, Wolverhampton

A co-ordinated approach was adopted to monitor practice standards among clinical nurse specialists (CNSs) in West Midlands breast screening assessment nursing teams. A regional working party was assembled and a patient satisfaction survey was produced. Results of the survey show that for women attending for breast screening assessment, interaction with a CNS is perceived to be highly beneficial. Contact points vary with local practice, but the majority of women had contact with a CNS at some point during the assessment process for support and information. The results of the survey are used as an integral part of the quality assurance process in relation to CNS provision in the West Midlands. Services should aim to ensure that sufficient CNSs are available for women attending breast screening assessment centres.

Nursing Standard. 27, 37,41-47. doi: 10.7748/ns2013.05.27.37.41.e7047

Correspondence

olive.kearins@nhs.net

Peer review

This article has been subject to double blind peer review

Accepted: 08 November 2012