Improving patient satisfaction with a sexual health service
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Improving patient satisfaction with a sexual health service

Karen Sheriff Interprofessional learning facilitator, Trent Universities Interprofessional Learning in Practice (TUILIP) Project, Genitourinary medicine, Chesterfield Hospital NHS Foundation Trust, Chesterfield

This article describes how staff working in a genitourinary medicine (GUM) department improved its service for patients. The article outlines an action research project which focused on asking patients to complete a satisfaction questionnaire. A total of 50 new or rebook patients were asked to complete the survey and a 48% (n=24) response rate was achieved. Four key areas were identified for improvement: waiting time for appointment following referral; patients being unable to attend appointments; informing patients of results; and chaperone availability for patients and staff.

Nursing Standard. 21, 40,44-48. doi: 10.7748/ns2007.06.21.40.44.c4571

Correspondence

k.s.sher@btinternet.com

Peer review

This article has been subject to double blind peer review