The ripple effects of rudeness at work
Jennifer Trueland Freelance journalist
Being on the receiving end of incivility from colleagues or managers is always unpleasant, but in a healthcare setting it can be dangerous
When Denise Guzdz heard about the Civility Saves Lives project it struck a chord with her. Having been through bruising experiences in her own professional life, the senior nurse understood the wide-ranging and devastating effect that incivility can have. She decided to do something about it.
Nursing Standard. 35, 2, 14-17. doi: 10.7748/ns.35.2.14.s11