Developing patient satisfaction questionnaires
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Developing patient satisfaction questionnaires

Karen Collins Research associate, School of Health and Related Research, University of Sheffield

Karen Collins provides a practical guide to undertaking a patient satisfaction survey. She outlines the background to patient satisfaction research and highlights some of the main issues surrounding patient satisfaction measures.

Nursing Standard. 14, 11, 37-38. doi: 10.7748/ns1999.12.14.11.37.c2722

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