In pressured healthcare settings, tempers can fray and staff may disagree. Advice on when an apology is appropriate, whether it is helpful and how to get it right
When did you last say sorry? In a professional capacity, perhaps it was at the height of the pandemic when you could not allow a family member to be at the bedside of a loved one.
Nursing Standard. 37, 6, 19-22. doi: 10.7748/ns.37.6.19.s12
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