Factors affecting care on acute hospital wards
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Factors affecting care on acute hospital wards

Stacey Dicks Project worker, Royal College of Psychiatrists, London
Robert Chaplin Research fellow, Royal College of Psychiatrists, London
Chloë Hood Programme manager, Royal College of Psychiatrists, London

The experiences of patients, carers and staff were sought in the first stage of a quality improvement programme. Stacey Dicks and colleagues report on the project’s results

Aim To identify positive and negative aspects of the quality of care for older adults admitted to acute hospital wards during the Quality Mark pilot study.

Method A total of 306 patients and carers and 157 ward staff from 12 wards in six hospitals participated in a pilot study by completing questionnaires about the quality of care on the ward. They stated how much they agreed with a number of statements about care and provided additional free text responses.

Results Patients rated staff attitudes highly, while staff expressed confidence in their skills in providing care. Patients rated the quality of food and the availability of staff lowest. Thematic analysis identified concerns about the ward environment, staffing levels and nutrition.

Conclusion Attention needs to focus on improving inpatient environments, nutrition and staff availability.

Correspondence stacey.dicks@hotmail.com

Nursing Older People. 25, 1,18-23. doi: 10.7748/nop2013.01.25.1.18.s9510

Received: 25 September 2012

Accepted: 26 November 2012

Published in print: 30 January 2013

Peer review

This article has been subject to double blind peer review

Conflict Of Interest

None declared