What to do if a complaint is made against you
Intended for healthcare professionals
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What to do if a complaint is made against you

Erin Dean Health journalist

If you are subject to a formal complaint, make sure you know what to expect at every stage of the process

More than 170,000 written complaints were made about patient care last year (2020-21) in England alone, according to NHS statistics. Of the complaints about a specific profession in hospital and community care, 26% related to nurses. This figure is likely to be lower than it should be due to changes during COVID-19 that meant not all data needed to be recorded as normal.

Nursing Management. 29, 5, 10-11. doi: 10.7748/nm.29.5.10.s4

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