Managing diversity
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Managing diversity

Healthcare practitioners often say that ‘everyone is different’ and that they ‘aim to treat all patients, clients or workers as unique individuals’. Lecturer at The Open University’s school of health and social welfare Martin Robb and senior lecturer Jenny Douglas agree that each person brings a unique combination of needs, experiences and attributes to every interaction. But here they examine why some ‘differences’ are made to matter more than others

THE KINDS of ‘difference’ we are discussing here relate to people’s social identities: their membership of particular groups that are said to share common experiences and needs.

Nursing Management. 11, 1, 25-29. doi: 10.7748/nm2004.04.11.1.25.c1971