‘Maintain a voice and never be a friend of complacency’
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‘Maintain a voice and never be a friend of complacency’

Clinical lead for nursing and care services Caroline Betts considers the opportunities and challenges of leadership

What is your job?

As a matron, I am clinical lead for nursing and care services in St Raphael’s Hospice, North Cheam, Surrey. My main responsibilities are caring for patients and their families at end of life, multidisciplinary collaboration, organising daily workflow, overseeing referrals to the hospice, managing community and inpatient clinical teams, clinical governance, leading on safeguarding, medicines management, and maintaining Care Quality Commission standards.

Nursing Management. 24, 9, 17-17. doi: 10.7748/nm.24.9.17.s19

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