How staff surveys have prompted improvements on the wards
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How staff surveys have prompted improvements on the wards

Chris White Practice development nurse education manager, Sydney Children’s Hospitals Network, New South Wales, Australia
Val Wilson Professor of nursing research and practice development, Sydney Children’s Hospitals Network and the University of Technology, New South Wales, Australia

Using the Person Centred Nursing Index as a tool to elicit staff feedback has enabled senior nurses to understand, and address, staff concerns, resulting in a better working environment, as Chris White and Val Wilson explain

An ongoing survey tool, the Person Centred Nursing Index (PCNI), measures factors that affect nurses’ job satisfaction. Results can be used to improve work environment and patient-centred care. This article describes how establishing the survey requires co-operation between managers overseeing the project and ward-based nurse leaders. It explores two examples of how nurse leaders have used the information to gain insight into how staff perceive their work and to address concerns raised.

Nursing Management. 20, 1, 26-30. doi: 10.7748/nm2013.


Peer review

This article has been subject to double blind peer review

Conflict of interest

None declared

Received: 12 December 2012

Accepted: 14 January 2013

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