Using the Person Centred Nursing Index as a tool to elicit staff feedback has enabled senior nurses to understand, and address, staff concerns, resulting in a better working environment, as Chris White and Val Wilson explain
An ongoing survey tool, the Person Centred Nursing Index (PCNI), measures factors that affect nurses’ job satisfaction. Results can be used to improve work environment and patient-centred care. This article describes how establishing the survey requires co-operation between managers overseeing the project and ward-based nurse leaders. It explores two examples of how nurse leaders have used the information to gain insight into how staff perceive their work and to address concerns raised.
Nursing Management. 20, 1, 26-30. doi: 10.7748/nm2013.04.20.1.26.e1034Correspondence
This article has been subject to double blind peer reviewConflict of interest
Received: 12 December 2012
Accepted: 14 January 2013
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