Always Events: finding out what is important to service users
Intended for healthcare professionals
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Always Events: finding out what is important to service users

Helen Lee Experience of care professional lead, Patient Experience Team, NHS England

Defining what should happen whenever care is provided

Four years ago, NHS England was inspired by the work of Kate Granger and the effects of the #hellomynameis campaign, which highlighted the importance of understanding what matters to people and how small acts such as introducing yourself can have a huge effect on someone’s experience of care.

Nursing Management. 26, 1, 16-19. doi: 10.7748/nm.26.1.16.s9

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