Creating a positive workplace culture
Jenny Sergeant Managing partner, True Colors UK, Kent
Colette Laws-Chapman Visiting research fellow, London Southbank University
Nurses’ mental and physical health affect how they care for patients. Jenny Sergeant and Colette Laws-Chapman suggest how managers can improve teamwork and raise morale through ‘emotional resilience’ training
This article considers the link between emotional resilience and the mental and physical wellbeing of healthcare staff, and how this affects leadership and patient care. The authors outline six steps to building and sustaining emotional resilience. In two NHS surveys (Boorman 2009, Healthcare Commission 2010) staff reported that their physical health and emotional wellbeing affected their ability to undertake daily activities and their ability to care for patients. Some NHS trusts are addressing staff wellbeing through emotional resilience training. Guy’s and St Thomas’ NHS Foundation Trust, London, for example, includes it in its preceptorship programme, which supports transition from student to staff nurse.
18, 9, 14-19.
This article has been subject to double blind peer review
Conflict of interest
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