Change management and quality
Claire Welford A clinical link facilitator, At the nursing and midwifery planning and development unit, and a lecturer in gerontology at the National University of Ireland, Galway
Claire Welford examines the factors that lead to successful and unsuccessful change, and questions what makes staff either resentful or accepting of change
LIKE ALL nursing procedures, change involves assessment, planning, implementation and evaluation. It is a cyclical process, with each action affecting the next.
13, 5, 23-25.
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