People attending a social enterprise scheme were asked how it had helped them and what improvements could be made. Rebecca Horton and colleagues discuss the results

The authors report on a service evaluation of blueSCI, a social inclusion and cultural wellbeing service in the north west of England. It is a not-for-profit social enterprise that supports people who may be experiencing emotional or psychological distress. The evaluation describes, from a client perspective, what the service has been able to offer to date and how it might improve and grow in the future.

A questionnaire was developed in consultation with service users and completed by 103 people who were randomly selected from blueSCI records. It was found that gender, age and relationship status of service users did not reflect the local population, and that the issue of disability was complex. Other issues highlighted included the need for friendship, socialisation and structured activities in an environment of understanding and reassurance. Seven recommendations are made relating to child care, name badges, disability, impact of blueSCI, communication, further evaluations and access for younger and older age groups.