Complaints and confidentiality
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Complaints and confidentiality

Karen McKenzie Consultant Clinical Psychologist, Lothian Primary Care NHS Trust, Haddington, East Lothian
Lucie Hamilton Speech and Language Therapist, Lothian Primary Care NHS Trust, Haddington, East Lothian
Sharon McIntyre Private clinical psychologist, South Africa
George Murray Consultant Clinical Psychologist, Psychological Services, Galashiels

Karen McKenzie and colleagues report on a project dealing with the thorny issues of how to make complaints, confidentiality and accessing casenotes accessible to people with learning disabilities

People with a learning disability have a number of needs which are likely to bring them into contact with the health service (DoH 1995). Community learning disability teams have been developed as one means of meeting these needs (Brown and Wistow 1990). As with all health professionals, team members are required to adhere to standards, guidelines and laws designed to improve the quality, accessibility and transparency of the service. Some of the main factors in health services generally are a clear complaints procedure, adhering to client confidentiality and procedures in relation to clients accessing their casenotes (British Psychological Society 2000).

Learning Disability Practice. 5, 4, 9-13. doi: 10.7748/ldp2002.

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