Communication skills to improve clients’ experiences of hospital
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Communication skills to improve clients’ experiences of hospital

Simon Gibson-Mee Nursing student, School of Health and Social Care, University of the West of England

Simon Gibson-Mee uses a case study to show how people can be helped to cope with an unfamiliar setting

Staff face many challenges when caring for patients with a learning disability in a general hospital ward, and the author describes how clients’ confusion and anxiety can arise. Daily activities of living can be compromised for patients with communication difficulties if staff do not try to see situations from their viewpoints. Continuous nursing assessment, empathy and multidisciplinary input are necessary to respond appropriately to patients’ varying communication abilities and requirements.

Learning Disability Practice. 14, 9,28-30. doi: 10.7748/ldp2011.11.14.9.28.c8808

Correspondence

simongibsonmee@hotmail.com

Peer review

This article has been subject to double blind peer review

Conflict of interest

None declared

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