Managing actual and potential hostage taking incidents
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Managing actual and potential hostage taking incidents

Tom Swan Lecturer, Conflict and Aggression Management at the Centre for Aggression Management, Ashworth HA
Walter Brennan Lecturer, Conflict and Aggression Management at the Centre for Aggression Management, Ashworth HA

Tom Swan and Walter Brennan advise on appropriate interventions before the police arrive

Ann Jacobs, the A&E Sister, was clearly tired, not to mention irritated, to be called to reception to deal with the young woman who was shouting at the receptionist. It seemed this woman wished to make a complaint and would only discuss it with the person in charge. ‘Perhaps we should go somewhere a little quieter where we can talk in privacy?’Anne suggested.

Emergency Nurse. 6, 6, 12-15. doi: 10.7748/en1998.10.6.6.12.c1239

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