Dealing with verbal abuse
Walter Brennan Freelance Lecturer, Training Consultant in Conflict Management
Walter Brennan offers guidance on how to manage one of the more insidious forms of aggression
Imagine coming into work and within minutes finding yourself the target of a personal verbal attack. The person is accusing you of being a ‘slut’ a ‘f---ing slag’ and ‘…only fit for one thing.’ Unbelievable? Absolutely not. This verbal attack was made upon two nurses who had the temerity to tell the woman that her father would have to wait for another 20 minutes before he could be seen at the local A&E department.
Emergency Nurse. 9, 5, 15-17. doi: 10.7748/en2001.09.9.5.15.c1367