Quality is not achieved simply by trying harder. To be confident that you are achieving high quality results you must put a system in place that enables you to monitor them. This involves identifying what quality means for your area of work and setting standards related to the outcomes required. In the second part of this series, Professor Euan Henderson draws on material from one of the courses from the Open University’s School of Health and Social Welfare to consider the role of standards, how they can be set and how they relate to the outcomes required
When you set a standard for an activity you are:
explicitly stating a view of your patients’ requirements
communicating to staff that these requirements are important
establishing that this is the current target to be achieved.
Nursing Management. 9, 8, 30-33. doi: 10.7748/nm2002.12.9.8.30.c2136
Alternatively, you can purchase access to this article for the next seven days. Buy now
