Qualitative review of satisfaction with a head and neck clinic
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Qualitative review of satisfaction with a head and neck clinic

Ben Stew Ear, nose and throat specialist registrar, Royal Glamorgan Hospital, Pontyclun, Wales
Ali Al-Hussaini Core surgical trainee (year 2), Royal Glamorgan Hospital, Pontyclun, Wales
Jane Wall Head and neck cancer clinical nurse specialist, Royal Glamorgan Hospital, Pontyclun, Wales
Sandeep Berry Consultant head and neck surgeon, Royal Glamorgan Hospital, Pontyclun, Wales

Ben Stew and colleagues report on the findings of a survey to evaluate patients’ experiences of diagnosis, treatment and care by the oncology multidisciplinary team

The aim of the survey reported here was to explore the views, perceptions and experiences of patients diagnosed with head and neck cancer about the care that they received in a multidisciplinary team unit. Qualitative questionnaire-based data were collected from all patients attending a head and neck cancer combined clinic between February and August 2011. Two questionnaires were completed, with response rates of 19 out of 35 (54 per cent) and 16 out of 28 (57 per cent). Most respondents described a quick and efficient journey from diagnosis to treatment. Areas for improvement were identified and addressed. As healthcare professionals, it is our duty to provide a high quality service for cancer patients that complies with national guidelines. Surveys of this type highlight patient views and give insight, which can motivate staff and improve practice.

Cancer Nursing Practice. 12, 4,23-29. doi: 10.7748/cnp2013.05.12.4.23.e924

Correspondence

stewb@doctors.org.uk

Peer review

This article has been subject to double blind peer review

Conflict of interest

None declared

Accepted: 08 February 2013