Incivility at work can put patients and nurses at risk
Intended for healthcare professionals
Opinion Previous     Next

Incivility at work can put patients and nurses at risk

Nicki Credland Reader in critical care and head of department for paramedical, peri-operative and advanced practice, University of Hull

Nurses find themselves on the receiving end of bad feeling from colleagues, patients and the public

A scolding in front of other colleagues… a snigger, sigh or the silent treatment. Are these acts of incivility just ‘part of the job’ or something more serious? Incivility can be overtly bullying or aggressive behaviour. It can also be covert, for example the rolling of eyes, ignoring someone or speaking over them. These behaviours dent staff morale and individuals’ confidence in their abilities, and create a feeling of apathy towards colleagues and patients.

Cancer Nursing Practice. 21, 5, 11-11. doi: 10.7748/cnp.21.5.11.s5

Want to read more?

Already subscribed? Log in

OR

Unlock full access to RCNi Plus today

Save over 50% on your first 3 months

Your subscription package includes:
  • Unlimited online access to all 10 RCNi Journals and their archives
  • Customisable dashboard featuring 200+ topics
  • RCNi Learning featuring 180+ RCN accredited learning modules
  • RCNi Portfolio to build evidence for revalidation
  • Personalised newsletters tailored to your interests
Subscribe
RCN student member? Try Nursing Standard Student

Alternatively, you can purchase access to this article for the next seven days. Buy now

Or