Incivility at work can put patients and nurses at risk
Intended for healthcare professionals
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Incivility at work can put patients and nurses at risk

Nicki Credland Reader in critical care and head of department for paramedical, peri-operative and advanced practice, University of Hull

Nurses find themselves on the receiving end of bad feeling from colleagues, patients and the public

A scolding in front of other colleagues… a snigger, sigh or the silent treatment. Are these acts of incivility just ‘part of the job’ or something more serious? Incivility can be overtly bullying or aggressive behaviour. It can also be covert, for example the rolling of eyes, ignoring someone or speaking over them. These behaviours dent staff morale and individuals’ confidence in their abilities, and create a feeling of apathy towards colleagues and patients.

Cancer Nursing Practice. 21, 5, 11-11. doi: 10.7748/cnp.21.5.11.s5

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