The quality leaders

Christine Hancock

Flawed above

Alan Maynard

Books

JO Wilson, Stephen Harrison, Christopher Pollitt, Tony Kember, Gordon Macpherson, J G Anderson, C E Aydin, S J Jay

Papers

Tony Butterworth, Jean Faugier

Understanding staff nurse responses to change: Utilisation of a grief-change framework to facilitate innovation

Meg Schoolfield, Aubray Orduna

A comparative study of internal customer management practices within service sector firms and the NHS

Ian Chaston

Focusing on users

Generic engineering

Andrew Greene, Booz-Allen

Stand up and count

Ros Lowe

Programmed to succeed

Get a purchase on quality care

David Benton

User involvement - without the bruises

Colleen Weddertoum Tate

Conference diary

Management executive

Langlands: agenda for nurse leaders

Attendance management

James Buchan

Lessons of LIG

Chair announced for new trust nurses’ group

Dial M for management help

Major reorganisation for RCN management membership groups

RCN Nursing Management adviser appointed

Fawcett-Henesy becomes Deputy NHSME Nursing Director

Nurse leaders lose out in NHS salary survey

Professions unite on nurse leadership plans

Editorial

John Naish