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Role of the nurse in managing complaints in their clinical area

06 April 2016

Nursing Standard

CPD

Complaints and their management are an important indicator of the quality of care. Therefore, effective management of complaints is central to improve services and...

Effective communication skills in nursing practice

03 December 2014

Nursing Standard

CPD

This article highlights the importance of effective communication skills for nurses. It focuses on core communication skills, their definitions and the positive...

Optimising professional communication with patients

06 January 2020

Nursing Standard

communication

Communication between a nurse and a patient may seem intuitive. However, communicating effectively with patients while applying the principles of person-centred care...

How to introduce yourself to patients

08 June 2016

Nursing Standard

Art & Science

Rationale and key points This article explores the process of introducing yourself to patients. This is an essential interaction because it forms the basis of the...

Effective communication with older people

29 May 2019

Nursing Older People

Communication

Effective communication with older people is an important aspect of nursing practice. Ineffective communication can lead to older people feeling inadequate,...

Extending the Newcastle Model: how therapeutic communication can reduce distress in people with dementia

22 January 2020

Nursing Older People

CPD

This article identifies the importance of effective communication in delivering care to people living with dementia when their understanding of the situation may...