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Role of the nurse in managing complaints in their clinical area

06 April 2016

Nursing Standard


Complaints and their management are an important indicator of the quality of care. Therefore, effective management of complaints is central to improve services and...

Effective communication skills in nursing practice

03 December 2014

Nursing Standard


This article highlights the importance of effective communication skills for nurses. It focuses on core communication skills, their definitions and the positive...

Children’s and adolescents’ experiences of living with cancer

23 November 2020

Nursing Children and Young People


Background All healthcare professionals working with children should have a child-centred perspective, and should be responsive to children and adolescents who want...

Optimising professional communication with patients

06 January 2020

Nursing Standard


Communication between a nurse and a patient may seem intuitive. However, communicating effectively with patients while applying the principles of person-centred care...

Applying communication skills in the provision of family-centred care: a reflective account

06 December 2021

Nursing Children and Young People

alliances to relationships

Providing family-centred care is fundamental to children’s nursing and requires the development of therapeutic relationships with parents, notably parents of...

Managing challenging conversations by telephone with people living with cancer

27 April 2022

Cancer Nursing Practice


Nurses working in cancer care can often find themselves engaged in challenging conversations with patients and their family members or carers. These conversations...

Moving from face-to-face to telephone assessments with patients during the COVID-19 pandemic

08 March 2021

Nursing Standard


The coronavirus 2019 (COVID-19) pandemic has led to an increase in the number of healthcare consultations being undertaken remotely rather than face to face,...

Person-centred care for people with learning disabilities: the application of Kitwood’s theory

26 May 2020

Learning Disability Practice


Tom Kitwood’s conceptual approach has been widely used to provide person-centred care for people living with dementia, but has not previously been explored in...

Reframing nurses’ time to enhance interpersonal interactions in dementia care

10 August 2022

Nursing Older People


Spending time with a person with dementia to develop a rapport is vitally important for nurses who are attempting to deliver high-quality care. However, finding...

Breaking bad news

22 August 2022

Nursing Standard


Nurses are often faced with situations in their practice where they have to break bad news to patients and their families. Such conversations are complex and can be...