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Nurse interventions in ambulance cornmand-and-control centres

07 December 2009

Emergency Nurse


As a result of a merger between NHS Direct in Wales and the Welsh Ambulance Services NHS Trust, an initiative in which nurses assess the presenting symptoms of...

Assessing the value of a nurse-led telephone advice and triage service

01 May 2013

Cancer Nursing Practice

Art & Science

National guidance recommends that cancer patients should have access to a telephone enquiry service supported by trained oncology staff. Previous studies indicate...

Remote clinical decision-making: a clinician’s definition

12 May 2017

Emergency Nurse

Evidence & practice

Aims Remote clinical decision-making (RCDM), commonly known as ‘telephone triage’ or ‘hear and treat’, describes clinicians’ non-face-to-face involvement with...

Maintaining a safe environment in emergency department waiting rooms

19 December 2023

Emergency Nurse

Managing patients

Increasing demand, overcrowding and insufficient resources have led to situations where patient care is delivered in emergency department (ED) waiting rooms. For...

First contact

01 June 2005

Nursing Standard


With more and more GPs opting not to provide out-of-hours services, nurses are stepping into the breach to meet patients’ needs. Telephone triage and emergency care...

What are the benefits of nurse-led triage in primary care?

11 March 2020

Primary Health Care


Background In the UK, fewer medical professionals are training as GPs, while more GPs are working part-time and planning to retire early. This is increasing pressure...

Reducing the burden on Welsh ambulance services and emergency departments: a mental health 999 clinical support desk initiative

13 February 2024

Emergency Nurse

evidence and practice

Demand for ambulances has increased significantly in recent years due, for example, to ongoing public health issues and lack of availability of alternative...

Understanding the accuracy of body temperature measurements in patient triage during cancer treatment: a retrospective audit

29 May 2024

Cancer Nursing Practice

evidence and practice

Elevated temperature can be the first sign of infection and neutropenic sepsis in patients undergoing chemotherapy or radiotherapy. Most cancer patients are treated...