Measuring compassionate care: views of healthcare staff
Intended for healthcare professionals
Evidence & Practice    

Measuring compassionate care: views of healthcare staff

Stephanie Tierney Senior research fellow, Royal College of Nursing Research Institute, University of Warwick
Kate Seers Director, Royal College of Nursing Research Institute, University of Warwick
Joanne Reeve Associate clinical professor in general practice, social science and systems in health, University of Warwick
Liz Tutton Senior research fellow, Royal College of Nursing Research Institute, University of Warwick
Aim

To explore healthcare professionals' views of measuring compassionate care.

Method

As part of a grounded theory study participants, who were healthcare professionals involved in the care of patients with type 2 diabetes, were invited to discuss the topic of compassionate care measurement through semi-structured interviews and focus groups.

Results

Measuring compassionate care was regarded as problematic because of its complex nature. Categories identified in the data that reflect this difficulty include distinguishing compassionate care from other concepts, relying on informal indicators, making the subjective objective, incorporating external influences and putting a measurement tool to use.

Conclusion

Findings highlighted the complexities associated with measuring compassionate care, and how attempts to do this by managers could be problematic.

Nursing Standard. doi: 10.7748/nm.2016.e1536

Correspondence

stephanie.tierney@warwick.ac.uk

Peer review

This article has been subject to external double-blind peer review and checked for plagiarism using automated software

Received: 31 May 2016

Accepted: 02 August 2016

Published online: 07 November 2016

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