‘We value your feedback’: What patient experience really tells us
The emphasis on feedback from service users is relatively new, but central to improving the care nurses provide
When the patient feedback organisation now known as Care Opinion started up more than a decade ago, its chief executive James Munro took a bit of an earbashing.
Nursing Standard.
34, 1, 20-22.
doi: 10.7748/ns.34.1.20.s13
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