Incivility at work damages more than colleagues’ feelings
Intended for healthcare professionals
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Incivility at work damages more than colleagues’ feelings

Nicki Credland Reader in critical care and head of department for paramedical, peri-operative and advanced practice, University of Hull, British Association of Critical Care Nurses

Passive or overt aggression from fellow staff members, patients or members of the public affects patient safety and nurse well-being

A scolding in front of other colleagues, a snigger, a sigh or the silent treatment. Are these acts of incivility just ‘part of the job’ or something more serious? Incivility can be overtly bullying or aggressive behaviour. It can also be covert, for example, the rolling of eyes, ignoring someone or speaking over them.

Nursing Standard. 37, 10, 42-42. doi: 10.7748/ns.37.10.42.s18

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