How to avoid feeling undermined by other people’s negativity
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How to avoid feeling undermined by other people’s negativity

Frances Whittet Lecturer in health and social care, Perth College, University of the Highlands and Islands, Scotland

Reflection allowed me to analyse an unpleasant workplace experience and boost my resilience to cope with similar situations

My working day began with a video conference – me in one city and others in another. I was early, so after setting up my laptop and organising my paperwork I dialled in, only to find I couldn’t connect.

Nursing Standard. 34, 11, 43-44. doi: 10.7748/ns.34.11.43.s16

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