What are the best ways of drawing on older people’s experiences of care to improve my practice?
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What are the best ways of drawing on older people’s experiences of care to improve my practice?

Frazer Underwood Nurse consultant, Older people’s services
Bev Balin-Bull Matron for patient experience, Royal Cornwall Hospitals NHS Trust, Truro, Cornwall

In dementia care settings there is a tradition of life story and survey work

We are all used to giving our opinion on a range of things: restaurant meals, trips we take or the latest gadgets.

Nursing Older People. 31, 2, 17-17. doi: 10.7748/nop.31.2.17.s14