Always Events: finding out what is important to service users
Helen Lee Experience of care professional lead, Patient Experience Team, NHS England
Defining what should happen whenever care is provided
Four years ago, NHS England was inspired by the work of Kate Granger and the effects of the #hellomynameis campaign, which highlighted the importance of understanding what matters to people and how small acts such as introducing yourself can have a huge effect on someone’s experience of care.
Nursing Management. 26, 1, 16-19. doi: 10.7748/nm.26.1.16.s9