Susan Waterworth and Clare Byrne give a practical overview of how they established benchmarks for clinical care at their nursing development unit
Benchmarking, a term originally associated with the world of business, has joined the many other commercial disciplines being adopted by healthcare. Establishing benchmarks fits the current health agenda by attempting to ensure clinical effectiveness. And as a process, benchmarking supports a total quality management approach.
Nursing Management. 2, 3, 13-13. doi: 10.7748/nm.2.3.13.s12
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