A pilot scheme that views services through the eyes of patients could transform care in the NHS
Simple changes that make a huge difference to patients are being implemented through the Always Events programme. Staff at a Lancashire pilot site use Always Events to support patients’ care transitions and communicate more clearly. The aim is to provide an exceptional patient experience.
Nursing Standard. 30, 22, 24-25. doi: 10.7748/ns.30.22.24.s23
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