Cheri Clancy explains how self-awareness can be used to benefit staff morale and patient experience
Nurse managers who exhibit high emotional intelligence (EI) can elicit higher nurse-retention rates, better patient satisfaction and optimal organisational outcomes, and those who are emotionally intelligent tend consistently to model the positive behaviour that is expected of healthcare staff.
Nursing Management. 21, 8, 15-15. doi: 10.7748/nm.21.8.15.s21
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