Patients’ criteria in assessing quality
Rex Taylor Professor and Head of Department, Department of Social Policy and Social Work, University of Glasgow
Following on from last week’s article, the authors report on experimental research which assessed patient satisfaction against criteria which patients themselves had ranked as the most important indicators of a good service.
Nursing Standard.
8, 38, 34-39.
doi: 10.7748/ns.8.38.34.s42
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