Breaking the cycle
Lee Lanciotti Senior Lecturer, University of Glamorgan
Andrew Hopkins Co-ordinator, Community mental health team, South Rhymney Valley
If nurses face hostility from patients and clients they need to know how to defuse the situation. Lee Lanciotti and Andrew Hopkins describe a workshop devised to give them the necessary skills
Aggression and hostility form a familiar backdrop to the work of many nurses. A recent survey by the RCN indicated that a problem of violence did exist - a quarter of respondents stating that they had experienced verbal abuse within the previous year (1). Defining aggression is a difficult task with many measurements being the subjective feeling which can be summed up as ‘I feel threatened.’
Nursing Standard.
10, 11, 22-23.
doi: 10.7748/ns.10.11.22.s34
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