Telephone audit: what are the benefits?
Claire Elliott Upper gastrointestinal Macmillan nurse specialist, Royal Sussex County Hospital, Brighton
Claire Elliott assesses the value of a UGI telephone helpline
Telephone helplines for people with cancer were among the first type of telephone service for chronic illness to be established (take Cancerbacup, for example). Since then, the demand for access to such a service has grown tremendously, and is motivated by a need for information and support by individuals (Twomey 2000).
Cancer Nursing Practice.
6, 9, 14-14.
doi: 10.7748/cnp.6.9.14.s12
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